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Mobile phone network down across the Isle of Wight

06 December, 2018, 15:42 | Author: Rafael Roberts
  • O2 data not working as company has network issues

The O2 team has said that it is working fast to address the technical issues and have described it as a "high priority".

O2 is the second largest mobile operator in the United Kingdom; the company says it has around 32 million connections to its network and also hosts virtual network operators, such as Sky Mobile, Lyca Mobile and giffgaff.

A tweet sent out this morning adds: "One of our 3rd party suppliers has identified a software issue in their system".

"Our technical teams are working with their teams to ensure this is fixed as quickly as possible".

Calls are still working, O2 said.

Thousands of O2 customers in the United Kingdom have reported problems using data and 4G services. GiffGaff has confirmed its service is also offline. It said other operators across the world were also affected.

Affected phones, which may be every single O2 device, simply fail to show any kind of data connection and will not connect even when turned off and back on or when other workarounds are tried, according to users experiencing the problems. "Our technical teams are working extremely hard to resolve this", the company said. Work is now ongoing to fix the fault and customers are being encouraged to use wi-fi where possible.

Writing on Twitter, O2 said this morning: "Outage Update: One of our third party suppliers has identified a software issue in their system".

A TfL spokesperson told The Register: "We're sorry that customers are unable to use our Countdown screens at bus stops for live travel information".



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