Home » Tech

Mobile phone network down across the Isle of Wight

06 December, 2018, 15:42 | Author: Rafael Roberts
  • O2 data not working as company has network issues

The O2 team has said that it is working fast to address the technical issues and have described it as a "high priority".

O2 is the second largest mobile operator in the United Kingdom; the company says it has around 32 million connections to its network and also hosts virtual network operators, such as Sky Mobile, Lyca Mobile and giffgaff.

A tweet sent out this morning adds: "One of our 3rd party suppliers has identified a software issue in their system".

"Our technical teams are working with their teams to ensure this is fixed as quickly as possible".

Calls are still working, O2 said.


Thousands of O2 customers in the United Kingdom have reported problems using data and 4G services. GiffGaff has confirmed its service is also offline. It said other operators across the world were also affected.

Affected phones, which may be every single O2 device, simply fail to show any kind of data connection and will not connect even when turned off and back on or when other workarounds are tried, according to users experiencing the problems. "Our technical teams are working extremely hard to resolve this", the company said. Work is now ongoing to fix the fault and customers are being encouraged to use wi-fi where possible.

Writing on Twitter, O2 said this morning: "Outage Update: One of our third party suppliers has identified a software issue in their system".

A TfL spokesperson told The Register: "We're sorry that customers are unable to use our Countdown screens at bus stops for live travel information".

Recommended:



Popular

A New Far Cry Game has Been Announced
According to the teaser, the new Far Cry title will be available on PS4, Xbox One , and PC, but there's no release date just yet. Ubisoft has unexpectedly released a teaser video for an upcoming new Far Cry game, seemingly set after the events of Far Cry 5 .

Fallout 76 customer information gets leaked by Bethesda support
Just as Bethesda seemingly gains control of its Fallout 76 collector's edition fiasco , it seems as though the company has struggled to keep a lid on customer information.

Sandra Oh and Andy Samberg Will Host the 2019 Golden Globes
Samberg is a former Saturday Night Live cast member and a Golden Globe victor for television comedy series Brooklyn Nine-Nine. According to E! the 2019 show will debut a new award 'measuring 11.5 inches tall, 3.75 inches wide and 3.75 inches deep.

Oil prices ease in cautious trading ahead of OPEC meeting
The OPEC meeting comes at a time when the oil market is near the bottom of its worst price plunge since the 2008 financial crisis. However, when oil producers realized the sanctions fell far short of what had been expected, fears of oversupply followed.

Iran threatens to increase its missile range - despite U.S. pushback
Nasirzadeh did not give details on how far Iran would like to increase that range, according to the Fars report. Unlike many other news organizations, we have not put up a paywall.

Everyone is digging Tom Cruise’s PSA about motion smoothing
Until that day comes, they shared tips on how to best find your television's motion smoothing settings. The film is being rebooted for television, but Cruise won't be part of it.

China protests arrest of Huawei CFO in Canada, urges release: Embassy
Canada has arrested a senior staff member on Huawei's global executive team on suspicion she violated USA sanctions against Iran. At this time, the department spokesperson can't share more details because Meng requested a publication ban.

S. Korea’s Moon still hopes to host Kim this year
Moon said he and Trump agreed during their meeting that Kim's trip to Seoul would play a "very positive role" in US-North Korea nuclear diplomacy.

US military planes crash while refueling off Japan
The Marine Corps said Japanese search-and-rescue aircraft immediately responded to aid in recovery efforts. This is a developing story and will be updated as more information becomes available .

Huawei Nova 4 Launch Date Confirmed
Another feature of the Huawei Nova 4 will be the opportunity to work in cellular networks of the fifth generation. This, of course, is due to the fact that we live in the U.S. and flagship Huawei phones are not sold here.