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Fallout 76 customer information gets leaked by Bethesda support

06 December, 2018, 15:14 | Author: Rafael Roberts
  • Glitch in Bethesda Support System Accidentally Gives Users Access to Other Customer Info

The details - which included people's names, addresses and phone numbers - mostly belonged to Fallout 76 Power Armor Edition buyers, who were after a replacement canvas bag for the nylon one that was actually included.

Over the last week, Bethesda has been mired in uproar over a bag. During the incident, it appears that the user name, contact information, and proof of purchase information provided by a limited number of support customers on their support ticket requests may have been viewable to other customers accessing the the customer support website for a limited time, but no full credit card numbers or passwords were disclosed. In an attempt to make that right, Bethesda is now going to send folks a proper canvas bag - presumably like the ones originally advertised - as a replacement for the plastic junk.

The issue was quickly patched, but Bethesda's reputation took further damage, and the fallout (sorry) might not be over, especially in Europe with its tight GPDR privacy rules.

"I am receiving every single one of your support tickets on my Bethesda account".


"Hi guys, we've resolved this issue". Not only did this allow them to see active support tickets; they could also see the personal information of the people who had submitted them!

"Since today's maintenance will be addressing a service issue, there will be no patch notes to share once downtime is complete". This public screenshot includes no personally identifying data; screenshots with other users' addresses and photos have since been taken down from Reddit and Bethesda threads, while GamesIndustry.biz tracked down the first public image of the bug's effects, posted by a Twitter user.

Just as Bethesda seemingly gains control of its Fallout 76 collector's edition fiasco, it seems as though the company has struggled to keep a lid on customer information.

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