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Apple launches fix program for iPhone X units with faulty displays

12 November, 2018, 20:55 | Author: Rafael Roberts
  • Apple admits touchscreen fault with iPhone X

Regarding the iPhone X - which was discontinued in September - Apple states that it has uncovered that some screens "experience touch issues due to a component that might fail on the display module". Though it's since been discontinued in favour of the iPhone XR and iPhone XS, this was Apple's big flagship to rival the best of Android, yet has suffered from problems including an terrible screenshot experience and colour issues on iOS 12.

The screens on affected phones may not respond correctly to touch or it could react even without being touched, the company said. Either way, it's undoubtedly a frustrating usability issue, especially for a device that was priced in excess of $999.

If your iPhone X is experiencing this issue, Apple says it will replace the display module at no cost through its official retail stores or via an Authorized Service Provider.

Perhaps Adam Clark Estes is right when he says in our six-months-later iPhone X review that "Apple's grasp on excellent quality control is slipping".

To find out if your MacBook Pro is affected, fire up macOS and go to About This Mac found in the Apple menu () in the upper-left corner of the screen, and if your device is listed as "MacBook Pro (13-inch, 2017, Two Thunderbolt 3 ports)" then head over to this page and enter your serial number into the form to see if it is affected. The company also didn't offer more detail about how many iPhones it believes may've been affected, though it did say no other iPhone models are part of the announced fix program. Part, or all, of the affected displays may not respond to touch input, or, in some cases, they may only respond intermittently.


In June, Apple said it would offer free replacements for the keyboards in some MacBook and MacBook Pro models.

While it isn't unusual to hear that Apple is cutting orders for its latest handsets from time to time, investors believe a real crisis is at hand. Your iPhone will be examined prior to any service to verify that it is eligible for this program. The company is also sending send an email to customers, who registered their device with Apple, to let them know about this program.

For the 13-inch MacBook Pro computers, it said an issue may result in data loss and failure of the storage drive.

JP Morgan also had some bearish data to disseminate about Apple. According to the company, the whole process of updating the drive's firmware will take approximately one hour or less.

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