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Apple is fixing these iPhone X and MacBook Pro problems for free

11 November, 2018, 04:11 | Author: Rafael Roberts
  • Apple admits touchscreen fault with iPhone X

Apple has posted a new support page for the iPhone X that mentions how a component used on the display module might fail. There is no indication as to how many units are faulty, but Apple states that the screen "does not respond or responds intermittently to touch", or that the display reacts "even though it was not touched".

There is also a separate replacement program for the iPhone X that involves non-responsive touch displays.

Attention iPhone X users: Does your phone's touchscreen not work properly?

There has been an ongoing touch issue with some of the iPhone X units as well as MacBook Pro 13 data loss problems and the company is now acknowledging them by launching a replacement program for both. You can either make an appointment with a service provider or your local Apple Store, or you can contact Apple Support to find out about mailing in your phone for service. The laptops were sold from June 2017 to June 2018 with 128 gigabytes or 256 GB of storage and no Touch Bar, Apple said in a note to customers. Canadian devices are on the list of affected countries, according to Apple.


Same as with the iPhone X, Apple or an Authorized Service Provider will replace the SSD for free.

In the case of the 13-inch MacBook Pro, Apple warns that a "limited number" of systems with 128GB or 256GB SSDs could experience data loss and complete failure of the drive.

If you're unsure whether or not your MacBook Pro is covered, you can enter its serial number on Apple's website to see if it is or isn't. Apple will also fix these MacBooks free of charge.

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