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Microsoft pauses Windows 10 update after files disappear

08 October, 2018, 17:40 | Author: Rafael Roberts
  • Microsoft Forced To Pull Windows 10 October 2018 Update As Users Report Files Being Deleted

Now, when we said last week that we were looking forward to seeing what bugs there were in the new update, we weren't quite ready for shiz to get quite as real is it has.

It said Windows 10, version 1809 and Windows Server, version 1809 were both affected.

Microsoft has temporarily halted the rollout of its October 2018 update for Windows 10 (version 1809), writing in a page dedicated to the update that it would "investigate isolated reports of users missing some files after updating". For now, it appears only files under the C:\Users top-level directory are deleted.

The company issued a terse statement acknowledging the problem, but provided little detail on what's causing it, or what users can do to restore the files that are not moved to the Windows Recycling Bin for easy retrieval.


Analyst Nick McQuire, from CCS Insight, told the BBC this could affect people's trust in Microsoft. You can also reach out to Microsoft through chat by clicking this link. According to Microsoft, the majority of users who downloaded the update didn't have any files deleted, and if that's the case for you then you can continue using your PC as normal.

KitGuru Says: While I can understand how this issue went amiss during Insider testing, this does point out the flaws in Microsoft's current feedback system. Hopefully we will get some follow-up information shortly. Before the rollout of 1809 was ceased updates on platforms using this Intel driver may have been blocked to avoid "excessive processor demand and reduced battery life".

In addition to the above missing files issues there is a known problem with hardware utilising Intel Display Audio Driver versions 10.25.0.3 through 10.25.0.8.

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