Gatwick Airport CHAOS: Flight information boards go down creating nightmare for passengers

20 August, 2018, 18:13 | Author: Eric Barnett
  • Gatwick Airport

Photos posted on social media showed people crowding around the boards to find out the latest on their flights.

People queue to enter the terminal at Gatwick Airport in southern England, Britain, May 28, 2017.

The malfunctioning caused a "handful" of people to lose their flights, Metro quotes the airport saying.

The problem was caused by an "ongoing issue" with the airport's IT provider, Vodafone, a spokesman for the airport told Business Insider.

So imagine the horror that must be unfolding at Gatwick today, where staff have been forced to roll out whiteboards and markers after an IT fail rendered those big screens inoperable. As of 12:30 p.m., the issue had still not been resolved.

Hundreds of passengers have resulted to huddling around a single whiteboard as staff write gate information by hand.

Rob Fahey, who was at the south terminal of the airport, tweeted: "This tiny whiteboard is the only departures information in Gatwick Airport right now; every screen is offline. We are keeping Gatwick Airport constantly informed of progress".

"I'm at Gatwick airport and the screens are broken, so they are announcing boarding gates with a white board!"

In a tweet, the airport said: "We are sorry, but due to an IT issue our flight information is not displaying correctly".

'We expect Vodafone to resolve the issue soon and would like to apologise to passengers for any inconvenience'.



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