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Uber Canada Rolls Out New Tools to Improve Driver, Rider Communication

18 July, 2018, 19:45 | Author: Rafael Roberts
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One such tool is called "Spotlight" and enables users to light up their phone with a distinct color they can wave around so that a driver searching for them amid a swarm of people can pick them out of a crowd easily.

Finally, for rides booked in advance for a specific pickup date and time, Uber now guarantees the driver will be there on time. They're also given the option of displaying the same color on their phone's screen, a feature the company calls Spotlight.

Uber is also adding guaranteed pick ups.

One of the young Republican activists who say they were kicked out of their Uber Saturday night in downtown Raleigh because the driver disagreed with their conservative politics is sharing the unusual tale with ABC11. It isn't much, considering that you may miss your flight as a result, but we'll take what we can get.


According to The Daily Caller, Russell later received a message from Uber saying that she had been inappropriate toward the driver. If your driver doesn't arrive during the scheduled pickup window, you'll receive a credit that can be used towards your next ride. While it's already possible for drivers and passengers to communicate via text or phone, Uber has made the entire process more convenient by enabling communication within the app itself.

The last feature is easily one of the most useful of the lot.

'Sometimes you want to give your driver a little extra detail ahead of the pickup, ' Yu wrote in the blog post. You can even tell the drivers that you're wearing a particular colour of jacket to help them identify you better.

'We designed Pickup Messages to encourage safe driving: your messages are read aloud, and drivers can simply tap to respond, ' he continued.

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