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Apple Will Fix Your Sticky or Busted MacBook Keyboard For Free

23 June, 2018, 11:34 | Author: Rafael Roberts
  • Image Credit Jordan Novet  VentureBeat

They are a slimmed down vesion of Apple's scissor-style keyoards, with reduced travel. And unfortunately, fixing the problem isn't easy; at worst, it can involve replacing the entire keyboard. The company determined that a "small percentage" of keyboards in certain MacBooks may exhibit the following: ● Letters or characters repeat unexpectedly ● Letters or characters do not appear ● Key (s) feel "sticky" or do not respond in a consistent manner Apple or an Apple Authorized Service Provider will service eligible MacBook and MacBook Pro keyboards, free of charge.

Presumably, the company is sticking with the butterfly switches. This ultrathin design allowed Apple to make their laptops thinner than ever, but also seemed to trigger a flood of complaints about faulty keyboards, including one widely read Outline article by Casey Johnston and a song by Jonathan Mann. One lawsuit claimed that thousands of consumers had been affected and that replacement costs to fix the keyboards ranged between $400 to $700.


This story was typed up on one of El Reg's San Francisco office's busted Apple MacBook butterfly keyboards - put the correction email down. Users can alternatively mail their laptops to the Apple Repair Center.

Apple first rolled out its redesigned butterfly keyboard with the Retina MacBook, and has since pushed it every time it's made a major update to the MacBook line. Apple will not only foot the bill for future repairs and replacements, but offer refunds to customers who may have paid to have their computers fixed in the time between warranties running out and the program's announcement. All you have to do is contact the company.

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